Delta Air Lines is eliminating fees for changes to basic economy trips through the rest of the year.
The move comes as travelers struggle to reach agents. Wait times on Delta’s phone lines have spiked due to theincrease intravelers in recent months and an “unprecedented” level of questions about travel policies and schedule changes, Delta CEO Ed Bastian said in a Tuesday statement.
Delta also announced Tuesday that it is hiring more than 5,000 people to help with record call volumes and other services.
Airlines eliminated onerous ticket change fees last year, but the new policies excluded the no-frills basic economy tickets, which tend to be the cheapest.
How do I change a Delta flight?
Starting Wednesday, customers booked in basic economy can make changes to flights for trips through Dec. 31.
Delta’s temporary 2021 Basic Economy Changeability Waiver will allow eligible customers to change the date, time or location of their trip on Delta.com and the Fly Delta app.
To change a flight, travelers can select “My Trips,” select the flight they want to change and then click “Modify Flight.” Selecting “Start Flight Change” will let them select which flight they would like to change and search for a new flight.
Travelers can also cancel a trip and receive credit for the value of the unused ticket. The credit must be rebooked on or before Dec. 31, 2022.
To cancel, travelers can visit the “My Trips” page on Delta’s website and then select “Modify…