ALBANY, N.Y., Sept. 9, 2021 /PRNewswire/ — The contact center solution market is projected to expand at a CAGR of 19.3% during the forecast period from 2020 to 2030. The growing need of businesses to provide prompt and effective customer solutions is creating the demand for technology-driven contact center solutions. The speech recognition technology is currently widely being used across several end users within the contact center solution market space. The prospects of integrating the speech recognition technology with next-gen IVR will expand applications of contact center solutions to serve in BFSI, retail, and healthcare sectors.
The ongoing COVID-19 pandemic has necessitated businesses to be more reliant on contact centers to serve customers satisfactorily. Cloud contact center solutions have gained prominence to serve customers in the current situation. Cloud-based contact center solutions enable providers to manage customer operations efficiently using a remote workforce.
The growing trend of home sourcing has opened new frontiers in the contact center solution market. The trend has been adopted by students and stay-at-home adults in Asia Pacific due to which the market in the region is expected to display exponential growth rate during the forecast period.
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Contact Center Solution Market – Key…