CHICAGO, April 6, 2021 /PRNewswire/ — According to the new market research report “Contact Center Software Market by Component (Solutions and Services), Deployment Model (Cloud and On-premises), Organization Size (Large Enterprises and SMEs), Industry, and Region – Global Forecast to 2026″, published by MarketsandMarkets™, the Contact Center Software Market size is expected to grow from USD 24.1 billion in 2020 to 75.5 USD billion by 2026, at a Compound Annual Growth Rate (CAGR) of 20.9% during the forecast period.
Major factors that are expected to drive the growth of the Contact Center Software Market include the rising adoption of advanced contact center technologies, need for handling contact center attrition and absenteeism, emerging role of social media in contact center operations, increasing adoption of virtual and cloud-based contact center solutions during and post-COVID-19 to achieve better business continuity, growing need for omnichannel solutions to minimize efforts in reaching end customers, continuous transitions to cloud-based contact centers, and rising demand for personalized and streamlined customer interactions to achieve high customer satisfaction.
Browse in-depth TOC on “Contact Center Software Market“
232 – Tables
52 – Figures
325 – Pages
Download PDF Brochure: https://www.marketsandmarkets.com/pdfdownloadNew.asp?id=257044641
Solutions segment to hold a larger market size during the forecast period
Contact center solutions include…
