‘I bought a new car but it’s been back to the garage six times with the same fault – what can I do?’
Every Monday we get an expert to answer your money problems or consumer disputes. Find out how to submit yours at the bottom of this post. Today’s question is…
I own a 2022 Range Rover Evoque (hybrid), the car has done 11,000 miles and I have owned it from brand new. It has been back to Land Rover dealership six times for the same issue that has still not been resolved and the car is unusable as this issue is the hybrid system does not want to engage. I can’t sell it because the value has halved due to the ‘known issues’ of the Range Rovers being so easy to steal, and my insurance has doubled. What, if anything, can I do?
Adam, Derbyshire
We asked Scott Dixon, from The Complaints Resolver, to help break down what Adam can do here.
The law
The starting point, he says, is the Consumer Rights Act 2015, which states that goods ought to be:
- Fit for purpose
- As described
- Satisfactory quality
- Last a reasonable length of time
The rules change depending on when you buy an item – goods can be returned within 30 days, no questions asked, if you can show they’re faulty. After that, the onus is on the retailer – in this case the dealership, with whom Adam has a contract (not Jaguar Land Rover itself) – to prove the goods were not faulty when sold, and this onus lasts up to six months.
After…
