Today, there are close to 4,000 commercial banks in the U.S. And with online banking, customers have access to more banking products and services than ever before.
Of course, when it comes to choosing where to bank, these seemingly endless choices can make the decision pretty tough. There are many factors you could evaluate to identify the best banks in the United States. But why not simply ask existing customers?
In its 2024 U.S. National Bank Satisfaction Study, which surveyed 11,066 retail banking customers, J.D. Power ranked nine national banks on a 1,000-point scale. The average score for the study is 658, with the top bank receiving a score of 689.
Let’s take a closer look at the highest-scoring national banks based on customer satisfaction.
The J.D. Power study ranked banks based on seven categories:
The score each bank received is an aggregate of these seven categories, with “trust” as the most heavily weighted factor.
Keep in mind that the study evaluated national banks, meaning you won’t find local or regional banks on the list. However, if you bank with one of these popular national institutions, seeing where your bank ranks can be useful. If your bank is on the low end, you might consider moving your money elsewhere.
Here, we’ll take a quick look at the top three banks from the study and what they offer.
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