EXTON, Pa., May 10, 2021 /PRNewswire/ — Ricoh USA, Inc. today announced it has won the 2021 MedTech Breakthrough Award for “Clinical Efficiency Innovation” for its eFax Referrals Solution. The solution revolutionizes the digital health and medical technology markets by expediting the referrals process, helping safeguard sensitive patient information and lowering administrative costs for medical providers. It helps improve the overall healthcare experience for patients, physicians and healthcare administrators and accelerate the consumerization of healthcare.
Referrals are a significant component of healthcare delivery, particularly in the 65+ age demographic which is expected to comprise nearly 20% of the U.S. population by 2025, among whom studies show every person is expected to need two or more referrals to other medical specialties per year. The vast majority of healthcare systems utilize a fax- and paper-based referral process that can expose potential for referrals loss, privacy breaches and appointment delay in a process that can take days or even weeks—all of which impact patient care and satisfaction. This manual process also prevents physicians from helping more patients faster and distinguishing their practices from competitors—which can impact financial viability and practice revenue.
Ricoh’s electronic Fax (eFax) Referrals Solution enables call centers to receive and process referrals and associated clinical documents digitally within an hour, versus…
