Glennis Harris is joining The Giant Company as senior vice president of customer experience, succeeding John Ponnett, who is retiring.
Carlisle, Pa.-based Giant said Friday that Harris, currently regional vice president at off-price apparel and housewares retailer Ross Dress for Less, will start at the grocer on March 22. A 30-year Giant veteran, Ponnett is slated to retire from his post as senior vice president of retail operations on April 2.
In the newly created role of senior VP of customer experience, 20-year retail industry veteran Harris will oversee all Giant and Martin’s stores as well as the regional grocer’s Giant/Martin’s Direct e-commerce fulfillment centers as well as asset protection and safety, delivery operations, and store support, the company said. She will report directly to Nicholas Bertram, president of The Giant Company, part of Ahold Delhaize USA.
“My career began in grocery, so I’ve always had a special place in my heart for the industry. Joining The Giant Company is a homecoming of sorts, and I couldn’t be more excited,” Harris said in a statement. “I’ve been impressed with how The Giant Company is transforming the business and all that they have achieved over the last few years, and I am looking forward to working with Nick and the entire team to create an omnichannel experience unlike any other in the industry.”
