NEW YORK, June 2, 2021 /PRNewswire/ — EDP, one of Europe’s largest utility and energy companies, has deployed Vodafone Visual Assistance, Vodafone Portugal’s solution powered by TechSee in multiple EDP subsidiaries for their consumers and field technicians. The utility is leveraging the technology to enhance operational efficiencies, such as to better resolve customers’ issues, and to carry out remote site surveys prior to the installation of solar panels.
Vodafone Visual Support, powered by TechSee, enables consumers and technicians to receive augmented-reality based visual guidance through their smartphones, using a patented browser based technology. Thus, this solution allows agents’ empowerment, decrease technical dispatches and is widely implemented in customer service centers of the leading global brands, and has delivered proven ROI with enhanced Customer Experience, improved margins and increased sales, as well as reduced service costs.
This launch is an outgrowth of the successful global partnership between Vodafone Portugal and TechSee that started in 2016, which has reflected the use of TechSee results in significant KPI improvements, including increased First Call Resolutions, and improved Customer Satisfaction
“We are excited to launch this new and innovative service, providing visual assistance to our end users for more efficient operations and enhanced customer experience.”
– Jorge Simões, EDP’s Head of Digital Factory
The EDP deployment is a result of…
