Kaiser Foundation Health Plan Ranks Highest among Medicare Advantage Plans
TROY, Mich., Jun 17, 2021–(BUSINESS WIRE)–In a year when it seemed like everyone was focused on healthcare, fewer Medicare Advantage plan members actively managed their care. Medicare Advantage plans are also known as Medicare Part C or Part D. According to the J.D. Power 2021 U.S. Medicare Advantage Study,SM released today, although overall customer satisfaction with Medicare Advantage plans has significantly increased year over year, plans are still struggling when it comes to member communication and engagement.
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2021 U.S. Medicare Advantage Study (Graphic: Business Wire)
“Medicare Advantage plans have begun to position themselves as community health organizations, realizing that the key to better outcomes is more active engagement with members to encourage preventive health and smart utilization of provider resources,” said James Beem, managing director of global healthcare intelligence at J.D. Power. “However, despite recognizing the importance of member engagement, many plans are struggling when it comes to information and communication. When plans do get that engagement formula right, satisfaction, advocacy and retention all improve significantly.”
Following are some of the key findings of the 2021 study:
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Members’ active management of care declines in 2021: Slightly…
