BIRMINGHAM, Ala., May 4, 2021 /PRNewswire/ — Help Lightning, a provider of remote visual assistance software that enables a company’s experts to accelerate the transformation of their service and support operations, today announced the company’s Remote Assistance Software has been named the winner of two Gold Stevie® Awards in the categories of Mobile Operations Management Solution and Manufacturing Solution in The 19th Annual American Business Awards®.
Help Lightning’s remote visual assistance software is easy to use, quick to deploy and works with existing mobile devices (iOS, Android), web-browsers, and smart glasses. The software’s augmented reality features, including the merging of two video streams and use of 3D annotation, improves real-time communications and solves difficult problems, virtually, from anywhere in the world. 50,000 users in over 90 countries have adopted Help Lightning’s remote assistance software to improve first-time fix rates and increase customer satisfaction, among others.
“Service organizations are looking for ways to make field work faster and more efficient for its technicians and customers. With more than 5 billion people using mobile phones worldwide, we choose to provide remote visual assistance software via a medium a company’s technicians and customers are already using.” said Gary York, CEO of Help Lightning. “We thank The 19th Annual American Business Awards® for its recognition of our software and its capabilities to improve…
