In a move to make traveling a little less stressful this holiday season, Lyft is compensating customers who arrive to the airport late.
Scheduled rides to the airport in major markets will be covered by the company’s “on-time pickup promise,” Lyft announced Thursday. The offer, in effect now, runs through Sunday, Jan. 7, 2024.
If you are not picked up on time for a scheduled ride to airport, then the company will automatically offer credit to help compensate for the delay.
“Every minute counts when you’re on the way to the airport,” Lyft CEO David Risher said in a statement. “We’re so confident that we can get you there on time that if we’re more than 10 minutes late for your scheduled pickup, we’ll give you up to $100 in Lyft credits to make up for it – even if you take a taxi or an Uber.”
Here’s what you should know:
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How does Lyft’s on-time pickup promise work?
The “one-time pickup promise” is a kind of insurance for your ride to the airport.
Here’s what you get if your driver is late:
- $20 in Lyft credit if your driver is more than 10 minutes late
- $50 in Lyft credit if you are not matched with a driver 10 minutes after your scheduled pickup time
If you end up using another service to get to the airport, you’ll get up to $50 more, with a limit of $100. All you have to do is tap “Help” in the Lyft app and submit…