LONDON, Jan. 20, 2023 (GLOBE NEWSWIRE) — SmileDirectClub, the next generation oral care company with the first medtech platform for teeth straightening, issues the following statement in response to a BBC news report published today:
“SmileDirectClub is extremely disappointed that the BBC decided to publish a story which uses unnamed and unverified sources that we were not provided the opportunity to verify or comment on, despite requests for this information. Our telehealth platform has enabled successful treatment for more than 1.8 million people yet the reporter of this story refused to speak with any of the UK registered dentists who use our model to expand access to oral care for their patients, or to any of the overwhelming majority of our customers who have had an excellent experience, who have achieved a smile they love, and who have done so at a price they can afford.
SmileDirectClub requested on multiple occasions the opportunity to respond to the specific patient’s allegations in the reporting. SmileDirectClub asked for medical waivers from the BBC’s unnamed sources in order to examine their claims and provide the U.K. General Dental Council (GDC) registered orthodontists or dentists, who had overseen these specific cases, an opportunity to respond. The BBC refused to do so.
Further, facts provided to the BBC by SmileDirectClub but not included In the story include:
- Every patient’s treatment plan is prescribed, customised, and approved…