Ricoh USA has launched a Digital Services Center for developing, managing and supporting the company’s growing portfolio of digital services – including products and services that will provide new opportunities for Ricoh’s legions of dealers and solution provider partners.
The new center is the most recent step in what Ricoh calls its transformation into an information management and digital services company as it expands beyond its roots as a manufacturer of printers and copiers.
While sales of printers, copiers and related supplies and services remain a big part of Ricoh’s business, the company has been significantly broadening its IT software and service offerings over the last couple of years. That expansion includes not-so-surprising practices such as managed print and document outsourcing. But it also includes a broad and growing portfolio of offerings in cloud and IT infrastructure services, cybersecurity, business process automation, and remote/hybrid work collaboration and communication, among others.
“We’re bringing people, processes and technology together,” said Bob Lamendola (pictured), Ricoh senior vice president of technology and head of the digital services center, in an interview with CRN. “The history of Ricoh has always been in print and data management and [data] capture. And it’s still a big part of our business going forward as we deal with process automation and…